Refund Policy

U.S. Returns & Exchanges

Within 30 days of purchase, Slow Yourself Down will gladly accept returns of brand-new, unwashed, unworn items with tags still attached. Returns of merchandise must be made in the original packaging and in the same condition that you received them; returns or exchanges for merchandise showing wear will not be accepted.

• We do not accept returns or refunds for any food items, including our Coffee & Tea jars.
• We do make exceptions for defective merchandise, which may be returned or exchanged beyond these conditions, subject to review.
• All of our Signature glass jars are final sale - No returns or exchanges.
• All Sale items are final sale - No returns or exchanges.
• Gift cards are non-refundable after 24 hours. The card must be unused, and a purchase receipt is required for returns.
• Orders made with a promo code can be exchanged or returned.

We also accept exchanges for in-store purchases. A $15 return fee applies, and you must provide a receipt, email, or phone number linked to your order for verification.

Options

• Refund to your original payment method ($8 return ship fee)
• Exchange for another size, color or style (no return ship fee)
• Store Credit - SYD Gift Card (no return ship fee)

To start a return, you can contact us at orders@slowyourselfdown.com. Please note that returns will need to be sent to the following address:

Slow Yourself Down
PO BOX 1368
Hanalei, HI
96714

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@slowyourselfdown.com.