SYD Incense Sticks

Within 30 days of purchase, Slow Yourself Down will gladly accept returns of brand-new, unwashed, unworn items with tags still attached. Returns of merchandise must be made in the original packaging and in the same condition that you received them; returns or exchanges for merchandise showing wear will not be accepted.

We do not accept returns or refunds for any food items, including our Coffee & Tea jars. We do make exceptions for defective merchandise, which may be returned or exchanged beyond these conditions, subject to review. All of our Signature glass jars are final sale — no returns or exchanges. All Sale items are final sale — no returns or exchanges. Gift cards are non-refundable after 24 hours. The card must be unused, and a purchase receipt is required for returns. Orders made with a promo code can be exchanged or returned.

We also accept exchanges for in-store purchases. A $15 return fee applies, and you must provide a receipt, email, or phone number linked to your order for verification.

Your orders are shipped out from our home store in Hanalei. Because of this, shipping times may take slightly longer than usual — we appreciate your understanding and support as we grow.

Order fulfillment is typically within 1–2 business days.

Absolutely! When going through the checkout, select 'Pick-up' as your shipping option and we'll get your order ready for when you arrive at our store.

All prices on slowyourselfdown.com are in USD by default. If you do not live in the USA, there will be a currency conversion when you purchase.

You can adjust the currency the prices show in using the Country/Region selector at the top of the page on desktop. On mobile, use the side menu or find it in the footer.

Please reach out with any questions or concerns using the chat bubble in the bottom right of the screen — that connects you with one of our team members in the fastest way.

You can also reach us at orders@slowyourselfdown.com.